Marketing Partners

Menu
Contact Us

Privacy Policy

Privacy Policy

Tyler Hampshire Ltd
Version 1.6

1. Who We Are

This website, www.tylerhampshire.uk (“Our Site“), is operated by Tyler Hampshire Ltd, a company registered in England and Wales (Company Number: 14739509), with its registered office at:

24 Greek Street, Stockport, SK3 8AB

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information, and how you can exercise your rights.

2. What This Policy Covers

This Privacy Policy applies to personal data collected or processed when you:

  • Visit Our Site;
  • Communicate with us by phone, SMS, email, or post;
  • Submit a claim or enquiry;
  • Are referred to us by third-party partners who collected your data lawfully.

Please note: Our Site may include links to third-party websites. We are not responsible for their privacy policies. We recommend reviewing their terms before submitting any data.

3. What Personal Data We Collect

We collect and process the following types of personal data:

a) Data You Provide Directly

  • Full name, postal address, email, telephone number
  • Date of birth, National Insurance number, employment or tax info
  • Details submitted via claim forms, web enquiries, or customer support

b) Data We Collect Automatically

  • IP address, browser/device type, operating system
  • Pages visited and interactions with Our Site or our emails/SMS

Cookies & Tracking
We use cookies and similar technologies on our website to improve functionality, analyse usage, and personalise content. By using Our Site, you agree to our use of cookies. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

c) Data from Phone Calls

  • Record of conversations or instructions you give when you call us
  • These may be used for compliance and service improvement purposes

d) Data We Receive from Other Companies

We receive personal data from third parties that collected your information lawfully and with your consent. These partners include:

  • Accountancy Service Providers (ASPs) who previously assisted you with tax rebate claims;
  • Retailers, such as mobile phone or broadband providers;
  • Marketing sites, such as prize draw or discount comparison platforms.

In every case:

  • You were informed at the point of data entry that your data would be shared with Tyler Hampshire Ltd;
  • Our name, contact details, privacy policy, and opt-out email were clearly provided;
  • You opted in to further marketing or service offers from us.
4. How We Use Your Personal Data

We use your personal data for the following purposes and rely on the lawful bases set out below:

Purpose Lawful Basis
Assess your eligibility for claims or services Contract
Provide updates and fulfil our obligations to you Contract
Respond to enquiries or customer support requests Legitimate Interest
Send service updates by email, SMS, post, or phone Legitimate Interest
Send marketing messages from us or partners Legitimate Interest or Consent (as required under PECR)
Conduct data analysis, audit, and improve our services Legitimate Interest
Meet legal and regulatory obligations Legal Obligation
Profile data to match you with relevant offers Legitimate Interest

Where your data is provided to us by a third party (such as a claim processor or marketing site), we verify that:

  • The data was collected lawfully;
  • You were clearly informed we would contact you;
  • Your opt-out rights were explained.

We do not conduct automated decision-making.

5. How We Contact You & Your Preferences

We may contact you using the following channels:

  • Email
  • SMS (Text)
  • Telephone (Live agent calls)

These communications may include:

  • Service and claim updates
  • Requests for further information
  • Marketing or promotional messages (if allowed under law)

You have full control over how we contact you. You can opt out of any or all channels at any time:

Contact Method How to Opt Out
Email Click “Unsubscribe” in any email or email unsubscribe@tylerhampshire.uk
SMS Reply STOP to any text message
Phone Inform the caller or email unsubscribe@tylerhampshire.uk

We respect your preferences and update our suppression lists accordingly. We also check all phone numbers against the Telephone Preference Service (TPS) every 28 days.

PECR Marketing Compliance

In line with PECR regulations, we may rely on a soft opt-in for email and SMS marketing where:

  • You have previously used our services; and
  • We are offering similar services you may reasonably expect.

For new users acquired from third-party sources, we will only contact you where you have opted in and were clearly told that Tyler Hampshire Ltd would contact you.

6. Who We Share Your Data With

We only share your personal data where it is necessary and lawful to do so. This includes:

  • Our appointed call centre (see Section 7)
  • Service providers for printing, mailing, SMS/email delivery
  • HMRC, solicitors, or tax agents (as part of claim processing)
  • Regulators, law enforcement, or courts if required by law
  • Cloud hosting and CRM platforms under strict contracts

We do not sell your data to unrelated third parties.

7. Our South African Call Centre

To help deliver our services, some of your personal data may be accessed by our trusted call centre partner based in South Africa. This centre:

  • Helps validate claim details;
  • Supports communication with you;
  • Operates under a strict Data Sharing Agreement with us.

To ensure your data remains protected:

  • We use Standard Contractual Clauses (SCCs) as required by the UK GDPR;
  • All staff receive data protection training;
  • Access is strictly limited and monitored;
  • No unnecessary transfers occur.

You retain full data rights, and your information is never shared beyond what is necessary.

8. International Transfers & Safeguards

In some cases, your personal data may be transferred outside the UK. We take every step to ensure your rights are upheld. This includes:

  • Only transferring data to countries with adequacy decisions;
  • Using Standard Contractual Clauses (SCCs) where needed;
  • Requiring all partners to apply strong security and confidentiality controls;
  • Informing you when such transfers take place.
9. How Long We Keep Your Data

We keep your personal data only as long as necessary. Typically:

We retain different types of personal data for different periods, such as:

  • Client data for claims processing: up to 7 years
  • Marketing contact records: up to 12 months from last interaction
  • Complaint or legal data: as long as legally required

After this, data is securely deleted or anonymised. A copy of our full retention schedule is available upon request.

10. Your Rights

You have the following rights under UK data protection law:

  • Right to be informed — how we use your data
  • Right of access — to request a copy of your data
  • Right to rectification — to correct inaccuracies
  • Right to erasure — to request deletion
  • Right to restrict processing — in certain circumstances
  • Right to object — to marketing or processing based on legitimate interest
  • Right to withdraw consent — if we rely on it for marketing
  • Right to data portability — to transfer your data
  • Right to know the source of your data — if we received it from another organisation

To exercise your rights, email us at dpo@tylerhampshire.uk or use the contact details below.

11. Subject Access Requests (SARs)

You can request a copy of the personal data we hold about you at no charge. If your request is repetitive or excessive, we may charge a reasonable fee.

We aim to respond within one month. For complex cases, this may be extended to three months, and we’ll inform you of the progress.

12. Contact Us

For any data protection enquiries, opt-outs, or rights requests:

Email:

  • unsubscribe@tylerhampshire.uk
  • dpo@tylerhampshire.uk

Post:
Tyler Hampshire Ltd
24 Greek Street
Stockport
SK3 8AB
United Kingdom

13. Complaints

If you’re unhappy with how we’ve handled your personal data, please contact us first so we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

14. Changes to This Privacy Policy

We may update this policy periodically. The most recent version will always be available on Our Site, with the version number and date.

15. Cookie Policy

This Cookie Policy forms part of our Privacy Policy.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, analyse usage, and improve your browsing experience.

Types of Cookies We Use:

  • Essential Cookies — Required for core website functionality (e.g. session tracking)
  • Performance Cookies — Help us understand how users interact with our website (e.g. Google Analytics)
  • Functionality Cookies — Remember user choices (e.g. language or location settings)
  • Marketing Cookies — May be used to deliver relevant ads or measure campaign performance

Managing Cookies:

You can control or delete cookies at any time through your browser settings. However, disabling some cookies may affect the functionality of Our Site.

To find out more about cookies, visit www.allaboutcookies.org